a). These conditions have been issued in accordance with Section 21 of the Federal Act No. 1 for 1991 in respect of the Emirates Telecommunications Corporation.
b). These conditions shall govern the sale and hire of all Equipment and Services provided by Emirates Telecommunications Corporation hereinafter referred to as 'ETISALAT'. The party contracting therewith shall, hereinafter be referred to as 'the subscriber'.
c). These conditions shall be deemed an inseparable part of any agreement or contract signed between 'Etisalat' and the 'Subscriber'.

Access and Wayleaves

It is a condition of the provision of telecommunications service that the customer will allow access at all reasonable times to Etisalat employees In the execution of their duty for the purpose of maintaining, inspecting or recovering Etisalat plant and equipment and will grant permission to Etisalat to run wires and erect poles on the customer's property through a suitable right of way.

Accounts for Calls

a). Etisalat shall render monthly accounts for telephone and telex calls and other services. Such account shall include past arrears, charges etc.

b).
Etisalat shall not b obliged to provide the individual details of any telephone call dialed by a subscriber, nor to subdivide the total metered calls to show the cost of those which are internal calls and those which are international calls.

c). Accounts for all telecommunications services including telex calls, phonograms, telegrams and other supplementary services must be paid to Etisalat within fourteen days of the date of account or by the second day of the month following the date on which the account was rendered, whichever is the later.
d). The account rendered shall be final and conclusive evidence for the amounts due by the customer.
e). If a customer fails to pay his account within the period specified in c above, Etisalat may summarily suspend service to the customer, without prejudice to Etisalat's right to recover any amount which may be due at the time of suspension or which may accrue during the time of suspension.

Advance Payment

Etisalat reserves the right to collect an advance payment to cover the costs of connection and rental, calls or otherwise before service is provided.

Attachments

Etisalat has the sole right to provide telecommunications services : unauthorized attachments to or interference with the telecommunications equipment provided or authorized to be provided by Etisalat is not permitted.

Deposits

Etisalat reserves the right to collect deposits from applicants and to carry Out such checks on credit references, as they deem necessary. Deposits may also be requested before service is provided on telephones, telexes, teletexes, or other telecommunications services disconnected for late payment of accounts.

Changed Numbers

Etisalat reserves the right to change telephone, telex, teletexes and other telecommunications numbers.

Directories

Directories are the property of Etisalat and the copyright is vested in the Emirates Telecommunications Corporation. The contents may not be reproduced without prior written permission from Etisalat. Etisalat cannot accept any liability for errors, omissions, misplacements or other irregularities in the listing of directory contents. No auxiliary binder or folders may be used without permission and no advertising labels or stickers may be affixed to a Directory.

Disconnection or Removal of Telecommunications Equipment

Etisalat reserves the right to discontinue all services to the customer whether rendered under one or more contracts and remove all plant and equipment if the customer shall:
a). delay payment of Etisalat charges in respect of any or all service contracts with Etisalat. Failure to receive bill does not constitute valid reason for non-payment;
b). play, tamper with or open any Etisalat Equipment or any internal circuit or other component of such Equipment;
c). without first obtaining Etisalat's written authority, interferes with Etisalat plant or equipment or causes or permits any attachments to be made to, or anything to be placed in relation to Etisalat equipment that transmits a message or other communications to or from such equipment;
d). resell or trade in telecommunications equipment or service without licence or approval of Etisalat; e. use profane language or fraudulently or maliciously uses the telecommunications system in a manner prohibited by law;
f). unreasonably monopolises local line facilities;
g). in the opinion of Etisalat, has committed any breach of these 'Conditions of Telecommunications Service'.

Fault Reporting

Responsibility for the reporting of the faulty operation of the equipment rests with the customer. Except for non-Etisalat equipment, the customer shall not attempt to repair or modify the equipment, nor permit a third party to do so.

Liability

a). Limitations of Etisalat's Liability Etisalat shall not be liable to the customer in damages or otherwise for any delay in providing or restoring telecommunications service, or for the loss or damage occasioned by the total or partial interruption or disconnection of service. No abatement shall be made from the Rental by reason from whatever cause unless the service was totally unserviceable for a continuous period of not less than one calendar month. However, Etisalat shall, under no circumstances, be liable for any loss of profit or income or for any other indirect or inconsequential loss or damage.
b). Customer's Liability for Equipment Customers are liable for the cost of any calls made from or other use of the Equipment whether with or without their knowledge or permission and are liable for the loss or damage to the Equipment hired by them. The customers shall pay to Etisalat on demand, the amount of damage, beyond fair wear and tear, to the equipment. It is therefore advisable for customers to include Equipment rented Ii their Insurance Policy. To this end, customers will be advised, on request, of the insurance values of the Equipment they rent from Etisalat. Notwithstanding the above and without prejudice to any further claim by Etisalat if any Equipment shall suffer any fault or damage as a result of any act or omission committed in contravention of item 9 b hereinabove the customer shall pay to Etisalat double the cost of repairs of such equipment and shall undertake in writing not to mishandle or abuse the Equipment any further. Etisalat shall not be bound to repair the Equipment until these two requisites are fully satisfied by the customer.
c). Customer's Liability for damage caused by attachments The subscriber of this service shall be liable for any loss or damage to the Etisalat network resulting from the use of any equipment/ products, which are non type approved by Etisalat without prejudice to the right of Etisalat to initiate legal action against such subcriber. This statement shall not be interpreted to indicate Etisalat acceptance of the use of non type approved products/ equipment.

Over Loaded Telephone Lines

It is a condition of service that customers shall rent additional exchange lines when their service is overloaded.

Period of Hire

Unless otherwise determined by Etisalat, the minimum period of hire for Telecommunications Services commencing from the date of provision shall be as follows:
a). Telephone, Mobile and Paging Services 3 months*
b). Telex Service 12 months*
Notwithstanding the reasons for premature disconnection or termination of the service, the subscriber shall always remain liable for such rental and/or other Etisalat charges as if he has utilized the full minimum period of hire.

Period of Notice for Removal or Disconnection

Customers are requested to give at least thirty days notice of their requirements in the above connection in writing.

Rental and Connection Charges

Rental Charges are payable in advance by quarterly instalment. Standard rental charges are listed in Etisalat's 'Schedule of Charges'. Other items and services can be obtained on request. Rental charges, unless otherwise stated, include the cost of maintenance and repair occasioned by normal wear and tear. Customers are required to pay to Etisalat a connection charge as indicated in Etisalat's 'Schedule of Charges' or as otherwise advised by Etisalat.

Responsibility for Death or Injury

Etisalat shall not be responsible for any death and/or injury to any person howsoever arising from the operation of the equipment and the customer shall indemnify Etisalat against all claims made by or on behalf of any person howsoever arising from any such death and/or injury or loss and/or damage to property.

Transfer of Service from One Customer to Another

Service is provided by Etisalat for the sole use of the customer. The customer may not transfer service or use of such service whether temporarily or permanently to a third party without the prior approval of Etisalat in writing.

Variation of Charges

Etisalat reserves the right to revise any charges, whether standard or specially assessed, having given a minimum of twenty eight days notice of such revision.

Cancellation of Service Order

If the customer cancels his service order after work has been started on The provision of the service, the customer shall reimburse Etisalat for the costs of such work. Etisalat may alternatively deduct these costs from any Advance payment or deposit which the customer may have paid towards the provision of the service or from any other entitlement due to the customer from the Corporation.

Amendments

Etisalat reserves the right to change, amend or reproduce these Conditions from time to time as it may think fit. Any such change, Amendment or reproduction shall immediately be binding on the Customer from the date on which it is issued by Etisalat.

* Longer minimum periods of hire apply to some PABXs, certain other items of ancillary equipment and specially assessed