1. Introduction:

What is the Service?

The Toll Free telephone service, within easy reach of corporate companies like yours. It gives you the opportunity to offer your clients easy, free of charge telephone facilities. As a subscriber, you will get an 800 prefixed telephone number which can be accessed by all callers at no personal cost. This makes it a valuable tool for marketing your company’s products or services to a wider audience. The service is also ideal for businesses that need to make information easily available to customers on a regular basis.

How can you spell your name in Toll Free?

Most telephone keypads have letters for its corresponding numbers. The new service allows you to have a name of your choice. To dial, you simply need to punch in the corresponding number ( one time only). Example, for 800ASK, dial 800275. 

What should the number spell?

Your company name, or brands or even a common name.

Should your phone number be easy to remember or easy to dial? Easy to dial numbers certainly have their place and value. But recall is almost always more important and more valuable than ease of dialing.

Common names are also available  such as 800HOTEL, 800CARS, 800MOVIE, .. etc. Such common names are available under plan 2 only ( Flat rate plan)

2. Benefits

Portability - One of the most important benefits of toll free numbers for businesses is the ability to change your termination number routing. If you move your business or your needs change, it's easy to change the termination number routing, as easy as accessing the web at www.etisalatb2b.ae or visiting our offices.

Company image - Toll free numbers create a larger more significant corporate image, even for small businesses.

Expanded marketing reach - being a nation wide service, if you want to market your products or services outside your local area, a toll free number is a necessity.

Scalability - we have designed two plans, one is the usage plan the second is the Flat Rate Plan.

For small to medium businesses, the  Usage  Plan might be more attractive. This means that a new or small business with little usage will pay very little for their service and their bills will only increase as their usage and business increases.

For large businesses, the Flat Rate Plan may be more attractive.

Convenience - You have just one phone number to give out, and you can control it’s termination. Your toll-free number can also be answered anywhere in the UAE and in the world.

Business Benefits

- Provides nationwide coverage using a single number, suitable for businesses of any size.

- Delivers the competitive advantage and enhances customer service, loyalty and image by enabling callers to contact you free of charge.

- It is an effective tool to handle customer complaints more effectively

- Perfectly supports your marketing campaign, and can be used in conjunction with your web site.

Service 800 is an effective tool for increasing your business and streamlining your operations. We offer a variety of call routing options to better service your needs and route your toll-free traffic more efficiently:

Multiple Toll-Free Routing Features - This includes features such as Origin of Call, Time Dependent, Day Dependant and Busy/No Answer Overflow.

Origin of Call - Allows subscribers to set up screening and routing of calls based on the call's point of origin (the calling party's Area code).

Time Dependent - Routes incoming calls to alternate, predetermined locations at specific times of the day.

Day Dependent - Routes incoming calls to alternate, predetermined locations on a specific day of the week.

Call Center Busy/No Answer Overflow - Allows toll-free overflow calls to route to
pre-defined alternate locations if the primary location is busy or doesn't answer.

These features can benefit customers by re-routing certain traffic to another location or to provide a voice apology message.

Customer Code - Provides you with a cost effective solution to restrict usage of the service to your customers only. If this facility is selected, caller is prompted to enter a 4 digit code, which is verified to either complete the call or restrict unauthorized use. It is one code per subscriber, the same code can be given to all of your customers, this code will identify them when they call you.

Web Access - Provides you with full control over your service through the service interactive website. Customers can modify their profile directly using the web, by using their own password. Initial customer password is provided on a scratch card handed over to customers when they subscribe.

You may view your billing charge for this service and all other accounts that you might have on the B2B website by simply visiting www.etisalatb2b.ae. However., a pre-registration is required.

International incoming calls:
If your toll free number is between 7-11 digits (including 800) you may choose to accept international incoming traffic. However, such calls will be charged to the caller by the caller country operator. In this case, callers will dial 00971800ABCD.

International outgoing forwarded calls:
Provides you with the option to forward your calls to any international termination point (Only incoming calls from UAE will be forwarded). Such calls will be charged Etisalat published IDD rates available in Etisalat Directories, and Etisalat website www.etisalat.ae

Disaster Recovery
Alternate routes can be selected to ensure call answering at all time and under sudden unexpected circumstances. Plan for the unexpected with a contingency reroute plan

• Plan 1: Usage Plan

Designed mainly for low-medium traffic customers

• Plan 2: Flat Rate Plan

Designed mainly for high traffic customers

Notes:

Migration between the two plans is possible and free, except for customers having Toll Free with Common Names. However, such migration will be effective starting from customer's next billing cycle.

• Miscellaneous Charges:

- Change in Toll Free (800) number: Dhs 300
- Reprogramming of Facilities from the counter: Dhs 100.
- Reprogramming of Facilities through the internet: Free.
- Replacing web admin card : Dhs 50