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1. What is a Toll Free Number?
A toll free number is a telephone number
that can be accessed at zero cost to the
caller, because the recipient pays for the
call. It is also referred to as ‘800’
numbers.
2. How do toll-free numbers work?
A toll free number just forwards or re-directs
calls to a regular number. No special equipment
or additional line or installation is required.
When a call is made to a toll free number,
the service will enquire about the termination
you selected for that day and time. This
entire process takes milliseconds and is
virtually transparent to the caller.
3. Why are Toll Free Numbers so
popular?
Consumers like them because it’s free.
Advertisers like them because customers
are more likely to call. Companies also
like them because they are portable and
they create a more national presence. Also,
it is affordable and an image booster.
4. How can you use it?
- Optimize your call centers by routing
calls to different time zones.
- Plan for the unexpected with a contingency
reroute plan.
- Make your number even easier to remember
by spelling your name.
- Automatically route overflow calls to
another location when your primary answering
location is busy
5. Why spell your name in toll free
?
Most telephone keypads have letters
as well as numbers. And although most of us refer
mostly to the numbers when dialing, phone numbers
are ‘numbers’ whose letter equivalent also happen
to spell something. These letters are not treated
any differently, spelling helps to make a phone
number more memorable or easier to recall and in
many cases also helps to describe or identify its
use. 800-your-company can have a great impact on
your business. And the best part is it doesn’t
cost any more than a Numerical Toll Free.
6. Will people be able to call your
number from pay phones?
Yes, you will be able to receive
calls from pay phones.
7. How can you access your bill?
You will
receive your bill by mail at the end of your
billing cycle. Also, you can access bill by
logging to your company online account at www.EtisalatB2B.ae.
8.
When do you get the Toll Free
Service?
You will have the Toll Free
Service after submitting your
application to our sales counter. It will take few
hours till your account is activated.
9. How can you change your termination
number?
You can change your
termination number in real time by logging into
your Toll Free web account. You can program your termination to
any of your identified call telephone numbers the UAE. Also you can forward calls to any number in
the world at the International rates apply
according to the location of your selected number.
It may take few hours for the requested changes to
be active.
10.
Are there any minimum costs?
There are
no minimums. Use as much or as little as you
like and we will charge you for the received
calls.You can select one of the two service
charging plans.
If you wish to forward your Toll Free number
calls outside the UAE, calls will be charged
according to the IDD rates.
11.
Can you cancel the Toll-Free service at
anytime?
Yes. You can end your
Toll-Free service at anytime. However, a minimum
rental of three months period will be charged to
new customers. However, for existing customers a one month notice period apply.
12. Can you get one Toll-Free number
to ring on your regular phone line and another
Toll-Free number to ring on your Fax line?
Yes, many customers prefer to both.
13. You already have a toll-free
number. Can you get another toll-free number?
Yes. You can have multiple toll-free
numbers and they can all ring to the same
number or to different numbers. You can
have separate toll-free numbers for different
product lines, special advertising and promotions,
fax lines, sales lines, customer care, etc.
14. Do you need to install a new
telephone line for a toll-free number?
No. There is no need to install
a new or separate phone line for your number.
The toll-free number will terminate to any
number you use, including your existing
business line, in the UAE and abroad.
15. What if you move or open a new
office? What happens to your toll-free number?
No problem. No calls to lose, just
go to the Website and change your toll-free
number to terminate to the new number that
you designate/ pre-define.
16. Who needs to have a Customer
Code?
Wrong number calls are caused either
by people misdialing, or calling a number
that was formerly used by another company.
Choose our customer code facility to reduce
this occurrence. Please refer to this facility
for more info.
17.What is the per-minute
rate?
Please refer to the
product page for plans details.
18. Can I move
from Usage Plan to Flat Rate Plan and vice
versa?
Yes, it is open to all
customers except customers having Toll Free with
Common Name, however, the plan change will be
effective from your next billing cycle.
19.
How can I sign in?
In the Username
field, enter your 800 number: e.g. 8002345
In
the Password field, enter your password as
provided on the Etisalat's Scratch Card. New
customers are advised to change their
password after sign in for the first time. You
may do so at any time. After signing in customer
may change his profile as needed.
20. How
can I get more information?
You can call toll-free 800 ASK
(800275).This is your helpline from 7:00am till
Midnight. This number is open for new or existing
customers. You can call for inquiries,
assistance, fault reporting and web account
issues.
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